We're so glad you're here! These Terms and Conditions are designed to ensure a clear and positive experience for everyone using our services and website. By using our services, you agree to these terms, which cover important aspects like how to use our services appropriately, our intellectual property rights, limitations of liability, and our commitment to your privacy. We believe in being upfront, so please read this document carefully. If you have any questions, please don't hesitate to ask! Thank you for choosing us.

 

Payment Terms

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To ensure a smooth and easy payment process, please note the following:

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• New Clients: Typically, we require full payment with your Purchase Order. However, this may be amended by management as indicated in the Quotation.

• Established Clients: A 50% deposit is due with your Purchase Order, and the remaining balance is due when your order is ready for shipment.

• Payment Methods: We accept payments via EFT. Our bank details are conveniently provided on your invoice.

• Late Payments: A late fee of 4% per month will be applied to invoices that are overdue. If payment is not received after 60 days, we may need to suspend services.

• Invoice Disputes: If you find any discrepancies on your invoice, please let us know in writing within 14 days so we can resolve them quickly.

• Flexibility: We don't have minimum order values. Partial payments are also accepted, provided the invoice is paid in full within 30 days.

• Returned Payments: An administration and restocking fee of 15% of the invoice value will apply to returned payments.

 

Return Policy

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We want you to be completely satisfied with your purchase. Here's our hassle-free return policy:

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• Timeframe: You can return items within 15 days of your purchase.

• Return Process: To start a return, please provide your order number, contact details, and reason for the return. We'll then provide you with an authorization number and further instructions.

• Item Condition: Please return items in their original packaging and condition for a smooth refund process.

• Refunds: We'll process your refund after we've inspected the returned items.

• Important Note: Please note that shipping costs are non-refundable, and a 15% handling fee may apply to correctly supplied orders. We are committed to quickly resolving any issues with defective or damaged goods.

 

Shipping Policy

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We are committed to delivering your orders promptly and reliably:

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• Processing Time: We process all orders within 24 hours or the next business day.

• Reliable Carriers: We partner with trusted third-party carriers and provide tracking information so you can monitor your shipment.

• International Orders: Please be aware that additional customs fees may apply. We are not responsible for shipment delays due to customs or other factors beyond our control.

• Expedited Shipping: Need your order urgently? We offer expedited shipping options upon request.

 

Privacy Statement

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Protecting your personal information is a top priority for us:

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Purpose of Data Use: We only use your data to manage your account and fulfill your service requests.
 

• Key Practices: We use your data for:

  • Processing payments and preventing fraud.

  • Improving our customer service and product offerings.

  • Personalizing your experience and providing relevant promotions.

  • Complying with legal regulations.

 

We, at AcquireX Group Pty Ltd, are focused on delivering exceptional service. Our policies are designed to provide you with a seamless experience. We value transparency, flexibility, and the protection of your data, and we look forward to a lasting partnership with you!